FAQs

All FAQs

There could be several reasons why your payment has failed:

  • Your Internet connection on your device is poor.
  • You do not have enough balance in your payment account. 

If it is none of these reasons, feel free to contact us with a screenshot of the error message (if any) and we will be more than willing to help.

Online purchases cannot be exchanged through our offline stores. There will be no handling fee if you have ordered the wrong size all you will need to do is pay the shipping fee.  However, if the clothing is defective or we have made an error with the size, we will cover the shipping costs.

Email us at admin@roseofsharon.com.sg if you are looking to exchange/return your item. Ship it to us via courier/post to our office : 10 Anson Road #24-05A International Plaza Singapore 079903

We are so sorry we could not get you the item you wanted but it is your chance to find something new! We will email you with a code that contains the same amount you have spent on the item. The code can only be used by you and once only.

We only accept clothings that have defectives or are in the wrong size. If you have any other questions email us at admin@roseofsharon.com.sg

Amendments or cancellations cannot be made once your order has been confirmed! As we want your order delivered as soon as possible, we send it for processing once it is confirmed.

We are sorry for the mix up.
Email us at admin@roseofsharon.com.sg within 15 days with the following info:

  1. Your order confirmation no.
  2. Product code / model no.
  3. Photos of the defects

Our Customer Service team will get back to you as soon as possible on your next course of action. For incorrect items received, you will receive a return postage label to return your item(s). Shipping will be borne by you and we will send you your replacement with free shipping. Please kindly ensure your items still have their tags and original packaging intact, are unworn, unwashed and unaltered.

We are sorry to hear that.
Give us a chance to fix it! Email us at admin@roseofsharon.com.sg within 15 days with the following info:

  1. Your order confirmation no.
  2. Product code / model no.
  3. Photos of the defects

Our Customer Service team will get back to you as soon as possible on your next course of action.  For defective items, you will receive a return postage label to return your item(s). Shipping will be borne by you and we will send you your replacement with free shipping. Please kindly ensure your items still have their tags and original packaging intact, are unworn, unwashed and unaltered.

We do not have express shipping currently but we are working on it. Thank you for being patient with us.  However if you really need an item, visit our offline stores to make a purchase!

No you cannot. We would like your parcel to be safely delivered hence a signature is required when receiving your parcel. Ninja van has a 3 attempt delivery so you can accept the parcel if you miss it the first time.

In the event you wish to change the delivery address, please email us at admin@roseofsharon.com.sg with your order confirmation no, name and contact details. We will try our best to rearrange delivery to your new delivery address if your order has not been processed or shipped out.